Don't hesitate to tell us if you need any help.
Email SupportPlease tell us the bugs, your suggestions, questions and comments about our PDF assistant software, websites and documents according to the following email addresses.
- Technical Support
Mr. Li, support[at]pdf-helper.com
Ms. Chou, sales[at]pdf-helper.com
- We only accept English emails.
- Your emails will be replied within two working days.
- Sometimes, you cannot get technical support or get your license key by email.
If you encounter such a situation, please don’t worry.
There is only ONE reason this will happen:
We cannot receive your emails or you cannot receive our emails (spammed or rejected).
So, if you encounter such embarrassment, please don't hesitate to request support by using other email addresses until you get it.
Although this probability is small, but you still have to pay more attention about this situation.
Retrieve License KeyLost the license key? Don't worry. It's FREE to get it again! Just fill the following information and send them to support[at]pdf-helper.com
2013 Holiday NoticeDuring the holidays, in addition to email support and license key retrieve, all other businesses will operate as usual.
That is, you can download and use our products, visit our website and place your order as usual, but your support request / license key retrieve emails may not be replied in time.
The following is a list of 2013 holidays, for your reference.
New Year's Day: Jan 01 - Jan 03.
Traditional New Year: Feb 09 - Feb 15.
Ching Ming Festival: Apr 04 - Apr 06.
Labor Day: Apr 29 - May 01.
Dragon Boat Festival: Jun 10 - Jun 12.
Mid-Autumn Festival: Sep 19 - Sep 21.
National Day: Oct 01 - Oct 07.